About the Test
?What is the TOEFL test
The TOEFL test measures the ability of non-native English speakers to use and understand the English language as it is heard, spoken, read and written in the university classroom
It has several advantages over other English language tests, and helps you to stand out among other applicants. Learn more about the TOEFL Test Advantage
?What is the difference between the TOEFL iBT test and the revised TOEFL Paper-delivered Test
The TOEFL iBT test, delivered via the internet, measures reading, listening, speaking and writing skills. It is offered more than 50 times a year and is administered online at testing sites around the world. The revised TOEFL Paper-delivered Test, which is offered only in locations where testing via the internet is not available, measures reading, listening and writing. There is no speaking component because of the technological requirements of capturing spoken responses. For more information, see: TOEFL iBT Test Content revised TOEFL Paper-delivered Test Content
?Where are TOEFL test scores accepted
TOEFL scores are accepted by more than 10,000 universities and other institutions worldwide, including universities in Australia, Canada, New Zealand, the U.K., the United States, and across Europe and Asia. To learn more about why the TOEFL test is the right test to get you to your destination, visit Who Accepts TOEFL Scores
?How do I know what an institution s score requirements are
Each institution sets its own score requirements. You can start your score requirement research with the TOEFL Destination Search and then contact the institution for more specific requirements. If you re applying for postgraduate studies, find out if your institution requires other tests, such as the GRE (Graduate Record Examinations) test
For more information about the GRE test, go to www.ets.org/gre
?How often is the test given
The TOEFL iBT test is given on fixed dates, more than 50 times a year. Select your test date and location
?How do I find testing locations and dates
Choose an available test date from among testing locations around the world. Register online, by mail, by phone or in person
?Can I take the entire test in 1 day
Yes, the test is given in 1 day. The test takes about 4 hours, but with check-in you should plan to be at the test center for at least 4½ hours
?Can I retake the test
Yes, you can. There is no limit to the number of times you can take the test, but you cannot take it more than once in a 12-day period. If you already have a test appointment, you cannot register for another test date that is within 12 days of your existing appointment. The registration fee is due each time you register for a test date. This policy will be enforced even if a violation is not immediately identified (for example, due to inconsistent registration information). If the violation is identified after registration, but before the test date, your test appointment will be canceled and your test fee will not be refunded. If the violation is not identified until after your scores have been reported, your scores will be canceled. You and any score recipients will be notified by a cancellation letter. Your test fee will not be refunded
?Does the TOEFL program offer accommodations to test takers with disabilities
We are committed to serving test takers with disabilities or health-related needs by providing services and reasonable accommodations deemed appropriate given the purpose of the test. To request accommodations, go to Disabilities Accommodations to see the steps you need to take to register
?Why should I choose the TOEFL test over another test
Compared to other English-language tests, the TOEFL test includes a number of advantages that will help you stand out from other applicants. Learn more about the TOEFL Test Advantage
Test Fees
?How much does the TOEFL iBT test cost
The test fee depends on the test location you choose. For more information on registration, fees, locations and test dates, see How to Register
?How many score reports are included in my test fee
Your test fee includes: 1 online score report for you, and 1 paper copy if you requested it before you took the test. Your scores will be posted electronically only, unless you request a paper copy by selecting that option when you register. You can change this option through your ETS account at any time up to 10 p.m. (local test center time) on the day before your test. From your Home page, on the top right under your name, pull down the drop-down menu and select “Personal Information and Preferences.” You can also download and print a PDF test taker score report for your records. (Note: PDF score reports are not currently available for tests taken in China.) Up to 4 official score reports sent to the institutions or agencies you select before you take the test; ETS will send the official score reports directly to the score recipients. Keep in mind that if you designate any institution or agency to receive your scores, you will not be able to have your Writing and/or Speaking section rescored through the Score Review service
?Can I order additional official score reports
Yes, you can order additional score reports once your scores are available online, approximately 10 days after your test date. Additional reports can be ordered through your ETS account or by completing the Additional Score Report Request Form (PDF). Reports are mailed approximately 3 to 5 days after receipt of your request and payment. The fee is US$20 for each report ordered
?What is the test fee refund policy
If you cancel your registration before the 4-day advance deadline, you will receive a refund of half the original test fee you paid. Refunds are in U.S. dollars. Cash refunds are not available. If you are taking the test in Korea, see the specific refund policy for test takers in Korea
Registration
? What do I need to know before I register
Before you register, decide where you want to take the test. See test centers, test dates and seat availability through your ETS account. You will be required to enter identification (ID) information before you can register for the test. Be sure to use the same form of ID that you will bring to the test center. ID requirements depend on where you plan to take the test and your citizenship. See ID Requirements for details
?When can I register for the test
Seats can fill up quickly, so register early. We recommend that you register 3 to 4 months before your desired test date to reserve your seat. Your test date should be 2 to 3 months before your earliest admissions application or other deadline
?How do I register to reserve my seat
YYou can register using any of 3 methods — online, by phone or by mail. Online registration is the fastest, easiest method. You can choose where you want to test and see which dates are available. See How to Register. When you register, remember to: have your identification with you. Your name must be entered exactly as it appears on the identification (ID) you bring with you on test day, and you will be required to enter identification information before you can register for a test. ID requirements depend on where you plan to take the test and your citizenship. See ID Requirements for details. have your credit/debit card, electronic check, or PayPal account information for payment. know where and when you want to test. Select from this list of testing locations and dates. provide the names of up to 4 institutions or agencies you want to receive your scores. You can select them from the TOEFL® Destination Search. If you register by mail, you will also need to provide the TOEFL codes for each institution. If you register online and are not ready to select your score recipients, you can do so up until 10 p.m., local test center time, on the day before your test through your ETS account. Please keep in mind that if you designate any institution or agency to receive your scores, you will not be able to have your Writing and/or Speaking section rescored through the Score Review service
?What is a TOEFL iBT Resource Center
A TOEFL iBT Resource Center is a place where you can go to get general in-language information about the TOEFL test and test preparation. TOEFL iBT Resource Centers cannot assist with registration or score reporting
?How should my name appear on my registration
Your name and the spelling of your name must match the name printed on the valid ID document you will present at the test center. If this information does not match, you will not be permitted to test, and your test fee will not be refunded
? I have a multiple-part first or last name. How should I enter it
Enter your name exactly as it appears on the ID document you will bring to the test center. If the names do not match, you will not be permitted to test and your test fee will not be refunded. Enter your entire last name (family name/surname) and first (given) name. If you have a multiple-part first or last name, enter it as it appears on the ID document you will bring to the test center, excluding accents and apostrophes. For example, if your first/given name is "Jean Louis," enter both names in the First/Given Name(s) box. If your last/family name is "Smith-Davis," enter both names in the Last/Family Name(s) box. Be sure to enter all the names in the same order as they appear on your ID document
?I don't have a first (or last) name. What should I do
If you do not have a first name, or do not have a last name, check the appropriate box next to the name fields
?Should I enter my middle name
If your ID shows your middle name, you must enter it in the Middle Name field so the name on your registration matches exactly to the name on your ID. If your ID does not show your middle name, or you don't have a middle name, leave the Middle Name field blank
?How can I find a test center
When you select a date and general location in the online registration system, you'll see a list of test sites in that area. You can search by site or date to find a match to your needs
?What can I do with my ETS account
When you register online, you will create an account, including a username and password. You will be able to use your account to: update your email or mailing address update your ID information view your registration at "View My Orders" add test prep products to your order reschedule or cancel your registration change your score report preference view your scores order a Score Review request reinstatement of scores you canceled at the test center download a PDF test taker score report (not currently available for tests taken in China) order additional score reports check the status of previous orders pay an outstanding balance
?What if I make a mistake entering my name or date of birth
Once you enter your name and date of birth, you can't change those fields. If you need to make a change to your name or date of birth, contact TOEFL Services: Email: toefl@ets.org Phone: +1-609-771-7100 (outside the United States and Canada) or 1-877-863-3546 (United States and Canada) September–May: Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays June–August: Monday–Friday, 8 a.m.–5:45 p.m. U.S. Eastern Time, except for U.S. holidays Phones are busiest on Mondays
?Will I receive a confirmation of my registration
Yes, you will receive a confirmation email. You can also print your confirmation on the page with the heading "Thank You for Your Order." Your test date, start time and test center address are listed on your confirmation. Return to your online account the day before the test in case changes have been made to your registration details (for example, different time or building than originally scheduled)
?You will also receive an email confirmation. How can I change my email or mailing address
From your Home page, on the top right under your name, pull down the drop-down menu and select "Personal Information and Preferences"
?Why can't I get the test date I want
You need to register at least 4 days before the test date. For example, if the test is on a Saturday, the deadline to register is Tuesday. If the test date you want is not listed, the deadline for registration may have passed, or all seats may have been filled
?When do late fees apply
Registration closes 7 days prior to the test date. A late fee of US$40 is charged for registrations received after this deadline. Late registration closes 4 days prior to your test date
? I missed the deadline for scheduling a test. What should I do
Unfortunately, you will need to select another test date
?I keep getting a message saying that my session has expired. What should I do
Your session times out after a period of inactivity for security reasons. You will need to log back in to the system. Any transaction you were working on at the time will not be saved
? If I can't register online, can I register by phone
If you are testing in the United States or Canada, call +1-443-751-4862 or 1-800-GO-TOEFL (1-800-468-6335). For all other locations, see Contact Us
?What if I need to cancel or reschedule
You can reschedule or cancel your registration up to 4 days before your test date. That means if your test is on a Saturday, you must reschedule or cancel by Tuesday. The fee to reschedule is US$60 and must be paid before you can register for another date. If your request is not received at least 4 days in advance, your test fee will not be refunded. Test center administrators cannot make schedule changes. You can reschedule through your ETS account, or contact us by phone: U.S. and Canada — +1-443-751-4862 or 1-800-GO-TOEFL (1-800-468-6335) Other locations — contact your Regional Registration Center Note: You cannot reschedule or cancel your registration via mail or email. When you reschedule, be prepared to provide your appointment number and the full name you used when you registered
?Can I get a refund on my test fee
Yes. If you cancel your registration no later than 4 days before your test date, you can receive a refund of 50% of your original test fee. Refunds are in U.S. dollars. Cash refunds are not available. If you are taking the test in Korea, see the specific refund policy for test takers in Korea
?How can I get a refund on a TOEFL iBT Test registration voucher
If you purchased a registration voucher and wish to get a refund: If you have not yet registered for a test date, contact the organization where you purchased the registration voucher. If you already have a test appointment, follow the regular TOEFL refund procedures found in the TOEFL iBT Registration Bulletin and on the TOEFL website. You can cancel your registration no later than 4 full days before your test date and receive a refund of half the original test fee paid. Refunds are in U.S. dollars. Cash refunds are not available. If you received a free registration voucher from a sponsor, the refund will go to the sponsor
?What is the TOEFL Search Service
The free TOEFL Search Service matches prospective students with participating colleges, universities, postgraduate schools and other educational institutions. If you match the recruitment profile of a participating institution/organization, you may be sent information about programs of study, admissions requirements, financial aid opportunities, fellowships and other education opportunities. To sign up for TOEFL Search Service, log in to your ETS account. From your Home page, on the top right under your name, pull down the drop-down menu and select “Personal Information and Preferences”
?How can I unsubscribe from the TOEFL Search Service
Contact TOEFL Services to unsubscribe from the TOEFL Search Service
Test Planning and Test Preparation
?When should I take the test
Plan to take the TOEFL test 2 to 3 months before your earliest application or other deadline so your scores arrive at your institutions or agencies in time. Find application deadlines by checking each score recipient's website
?How far in advance do I register
Register 3 to 4 months before the test date
?Where are TOEFL test scores accepted
More than 10,000 colleges, universities and agencies in 150 countries accept TOEFL test scores. You can even use your TOEFL scores to satisfy visa requirements in Australia and the U.K. To learn more, see Who Accepts TOEFL Scores
?When should I start preparing for the test
StStart preparing for the test at least 8 weeks before your test date
What is the best way to prepare for the TOEFL test? PraPracticing your English reading, listening, speaking and writing skills as much as possible will help you feel prepared and confident on test day. We offer resources to make it easier. Because ETS is the maker of the TOEFL test, we are the only source for authentic sample questions. For detailed descriptions of all the test preparation materials available, see test preparation
?What is included in the TOEFL Go!® Official app
The TOEFL Go!® Official app is the only TOEFL iBT preparation app created by ETS — the makers of the test. The app is free to download and includes free content as well as in-app purchases to help you practice the skills you want, prepare with insider tips and go far! Download today
?What is included in The Official Guide to the TOEFL Test
The guide provides practice with hundreds of real TOEFL test questions and includes 4 full-length, authentic practice tests. The Official Guide to the TOEFL® Test can be purchased in your ETS Account
?Where can I purchase TOEFL test preparation materials
You can purchase TOEFL test preparation guides, practice tests, value packs and courses in your ETS Account
?What is TOEFL® Practice Online
With TOEFL® Practice Online you can experience actual test questions and get scores and performance feedback within 24 hours. Complete practice tests are available on the TOEFL Practice Online website and can be taken in timed mode to simulate the real TOEFL iBT testing environment
?What is The Official TOEFL iBT Tests, Volume 1 book with audio
This prep book includes 5 real past TOEFL iBT tests, plus all of the audio passages for each test. The book provides you with lots of practice and is the perfect companion to The Official Guide to the TOEFL Test. It also includes the TOEFL® Test Prep Planner to help you create an 8-week plan to prepare for the test. The Official TOEFL iBT® Tests, Volume 1 can be purchased in your ETS Account in eBook or paperback format: The eBook version with digital audio passages is downloaded electronically at the time of purchase. (No physical disc is mailed or delivered.) The paperback version includes hard copies of 5 real past TOEFL iBT tests, plus an interactive DVD-ROM that includes all of the audio passages from each test
?Are there any additional FREE TOEFL test resources from ETS
OthOther free resources that you may find helpful include: TOEFL® Go Anywhere website TOEFL® TV Channel on YouTube® TOEFL IBT® Quick Prep TOEFL® Test Preparation: The Insider's Guide
Test Section Details
?What is the Reading section like
The Reading section includes 3 or 4 reading passages. There are 12 to 14 questions per passage. You have from 60 to 80 minutes to answer all the questions in the section. TOEFL iBT Reading passages are excerpts from university-level textbooks that would be used in introductions to a discipline or topic. The passages cover a variety of different subjects. Don't worry if you're not familiar with the topic of a passage. All the information you need to answer the questions will be included in the passage. See TOEFL sample questions
?What is the Listening section like
THe Listening section includes questions about academic lectures and longer conversations in which the speech sounds very natural. You can take notes on any audio material throughout the entire test. The Listening section is composed of: 4 to 6 lectures, each 3 to 5 minutes long, 6 questions per lecture, 60 to 90 minutes 2 to 3 conversations, each 3 minutes long, 5 questions per conversation, 60 to 90 minutes See TOEFL sample questions
?What is the Speaking section like
The Speaking section is approximately 20 minutes long and includes 6 questions. The first 2 questions are called "independent Speaking tasks" because they require you to draw entirely on your own ideas, opinions and experiences when you respond. The other 4 questions are called "integrated Speaking tasks" because they require you to integrate your English-language skills — listening and speaking or listening, reading and speaking — just as you would in or out of a classroom. You will speak into the microphone on your headset and your responses will be recorded and sent to ETS, where they will be scored by certified human raters. See TOEFL sample questions and responses
?How are my Speaking responses scored
Your recorded responses are sent to ETS, where 3 to 6 certified human raters score them holistically on a scale of 0 to 4. The average score on the 6 tasks is converted to a scaled score of 0 to 30. Raters do not expect your responses to be perfect, and even high-scoring responses may contain occasional errors. Your pronunciation does not need to sound like that of a native English speaker. The raters are listening for the effectiveness of your communication and your ability to accomplish the tasks you are given. See the Speaking scoring guides and listen to sample responses to help you understand how responses are evaluated
?What is the Writing section like
The total time for the Writing section is 50 minutes. You are asked to write responses to 2 writing tasks: an integrated Writing task and an independent Writing task. Integrated Writing task (20 minutes) — read a short passage and listen to a short lecture. Then write in response to what you read and listened to. Independent Task (30 minutes) — write an essay in response to a Writing topic. Get The Official Guide to the TOEFL® Test for a list of writing topics. Go to your ETS Account to purchase The Guide. You'll type your responses on the computer keyboard and then your responses will be sent to ETS
?How are Writing responses scored
WriWriting responses are scored holistically on a scale of 0 to 5. The average score on the 2 tasks is converted to a scaled score of 0 to 30. You're not expected to produce a comprehensive essay about a specialized topic — your response is recognized as a first draft. You can receive a high score with an essay that contains some errors. See the Writing Scoring Guides (PDF) and read sample responses to help you understand how responses are evaluated
Test Sessions
?How long is the test session
The TOEFL iBT test session (including check-in) is approximately 4½ hours. The test itself is 4 hours. Check-in time is 30 minutes
?What can I take into the test center
Identification documents are the only personal items allowed in the testing room. You cannot bring phones, watches or any other electronic devices
?Can I take notes during the test
You can take notes throughout the entire test, using the paper provided by the test administrator. At the end of testing, all paper is collected and destroyed at the test center to ensure test security. Do not tear or remove part of any piece of scratch paper
?Do I need to wear headphones for the test
Yes. You will be given noise-canceling headphones with a microphone that you will speak into for the Speaking section of the test
?Which computer keyboard is used
The TOEFL iBT test uses a standard English-language (QWERTY) computer keyboard. It takes its name from the first 6 letters in the third row of the keyboard. If you haven't used this kind of keyboard before, practice on one before test day to become familiar with it. In some countries, the common keyboard used is configured to QWERTY and a template is provided to each test taker to help with locating the few keys that are in a different location
?qwerty keyboard Can I take only a specific section or sections of the test
No.No. The entire test must be taken at the same time. To receive a score, you must answer at least 1 question each in the Reading section and the Listening section, write at least 1 essay and complete at least 1 speaking task
Test Day
?What things should I remember to do before test day
Return to your online TOEFL iBT account under "View Orders" and check your registration confirmation. Note any change in the test center (for example, different time or building than originally scheduled.) Select the recipients of up to 4 free official score reports before 10 p.m., local test center time, the day before your test, if you did not do so when you registered. Log in to your online account, click on "View Orders" on your home page and select your first recipient from the list provided. Verify your first selected recipient and select a department, if applicable. You can choose "Add Another Recipient." To finalize, remember to scroll down and confirm the changes. If you select your institutions after the 10 p.m. deadline, there is a US$20 fee for each score report. Score recipients cannot be deleted or changed after the 10 p.m. deadline. Keep in mind that if you select score recipients, you will not be able to have your Speaking and/or Writing section rescored using the Score Review service. Bring valid identification that exactly matches the name you used when you registered. If you do not have acceptable identification, you may not be permitted to test and your test fee will not be refunded. See ID Requirements for details. Make travel plans to get to the test center. Your test registration confirmation will list the street address of the test center. Arrive at least 30 minutes before your scheduled start time
?What do I need to bring on test day
There is only 1 important thing you need to bring with you on test day: Acceptable, valid identification (ID) with your name, recent photograph and signature. You will be required to enter ID information before you can register and the ID you bring on test day must exactly match the name you used when you registered. ID requirements vary depending on your country of citizenship and where you plan to test.
?What happens on test day
Here are a few things to keep in mind on test day: Arrive at the test site at least 30 minutes early. If you arrive late, you may not be admitted and your test fee will not be refunded. Bring the valid ID you used when you registered for the test. See What to Bring for more details. Without the required ID, you will not be permitted to test and your test fee will not be refunded. There is a 10-minute break midway through the test. The test takes approximately 4 hours, and you cannot go beyond the time limit. No electronic devices or other personal items are allowed in the testing room. Watch a short video for a preview of what to expect when you go to a TOEFL iBT test center. See what to expect on test day for more details
?Will I be allowed to go for a break during the test
You can use the restroom at any time, but remember that the total length of the test is 4 hours. The time clock does not stop while you are absent. There is a mandatory 10-minute break for all test takers after the Reading and Listening sections of the test have been completed. Raise your hand if you need to leave your seat for any reason. If you leave the testing room, you must show test center staff your identification document when you leave and when you return. You cannot use your phone, watch or any other electronic device or unauthorized aid during the test or during breaks
?What should I do if I see suspicious behavior at the test center
Please contact ETS as soon as possible to report any observed behavior that may lead to an invalid score — for example, someone copying from another test taker, taking a test or part of a test for someone else, having access to test questions or answers before the test or using notes or unauthorized aids. All information is held in strictest confidence. Email: reportcheating@toefl.org Phone: 1-800-353-8570 (United States and Canada) or +1-609-406-5430 (all other locations)
Scores and Score Reports
?What are TOEFL test scores like
The TOEFL iBT test provides scores in 4 skill areas — Reading, Listening, Speaking and Writing — and a total score: Reading 0–30 Listening 0–30 Speaking 0–30 Writing 0–30 Total Score 0–120 The total score is the sum of the 4 skill scores
?What is on my score report
Your score report includes scores for each test section, a total score and performance feedback about what test takers at your score level can typically do
?How and when do I get my scores
Scores will be posted online approximately 10 days after the test date. Log in to your TOEFL online account, enter the ETS ID number you received when you registered, and click "View Scores." A score report posting schedule (PDF) for each test date is available on the TOEFL iBT website, and you will receive an email letting you know when your scores have been posted. You can also download and print a PDF copy of your test taker score report. The PDF will be available within 3 days of the date your scores are posted online. (Note: PDF score reports are currently not available for tests taken in China.) Your scores are also sent to the institutions or agencies you selected (and to you, if you requested a paper copy before you took the test). Allow 7–10 days for mail delivery in the United States and 4–6 weeks for other areas. ETS has no control over mail delivery to locations around the world. We recommend that you take the test 2 to 3 months before your earliest application or other deadline
?How soon do score recipients get my scores
Score reports are sent electronically or mailed to recipients approximately 13 days after the test date. However, ETS has no control over mail delivery to various locations around the world. Allow 7–10 days after the mailing date for delivery in the United States, and 4–6 weeks for locations outside the United States. For information specific to your location, contact your postal service
?How long are scores valid
ETS reports scores for 2 years after the test date
?How many score reports are included in my test fee
Your test fee includes: your scores, posted to your TOEFL online account a paper copy of your Test Taker Score Report (only if you requested it before you took the test) a PDF copy of your Test Taker Score Report, which can be downloaded and printed from your account (Note: PDF score reports are currently not available for tests taken in China.) up to 4 official score reports that ETS will send directly to the institutions or agencies you select before you take the test. Keep in mind that if you designate any institution or agency to receive your scores, you will not be able to have your Writing and/or Speaking sections rescored through the Score Review service
?Can I order additional official score reports
Yes, you can order additional score reports once your scores are available online, approximately 10 days after the test date. The fee is US$20 for each score report
?How do I order additional score reports
You can order additional score reports as soon as your test scores are available, approximately 10 days after you take the test. You can send your scores to as many institutions or agencies as you choose for a fee of US$20 per report. Order Online: Order through your TOEFL online account. Select "Register for a Test/Order Score Reports" from your home page. Click "Service" as the Product Type and click "Continue." Select the test date and click "Continue." Search for your score recipient(s) and follow the remaining screen prompts. Order by Fax: Fill out the TOEFL iBT® Additional Score Report Request Form (PDF). Fax it with your registration number and credit/debit card information to 1-610-290-8972. If you send the same fax more than once, write "DUPLICATE" in large letters on the form to avoid extra charges to your credit/debit card. Order by Mail: Print and complete the TOEFL iBT Additional Score Report Request Form (PDF). Mail it with your payment as directed on the form
?When will my additional score reports be sent
Online Orders: Score reports will be mailed 3–5 days after we receive your request and payment. Mail and fax orders: Allow 10 business days for processing. ETS has no control over mail delivery to various locations around the world
?Will score recipients accept scores from previous tests
Check with each score recipient directly
?Where are TOEFL test scores accepted
More than 10,000 colleges, universities and agencies in 150 countries accept TOEFL test scores. You can even use your TOEFL scores to satisfy visa requirements in Australia and the United Kingdom. To learn more, see Who Accepts TOEFL Scores
?Do TOEFL and GRE® tests have cumulative scoring
With the ScoreSelect® service, test takers can decide which GRE scores from their 5-year reportable history to send to institutions. For TOEFL scores, test takers can select which scores to send from all tests taken in the past 2 years. Scores for a test administration must be reported in their entirety — test takers cannot choose to report scores for a specific section from one test administration and other sections from another test administration
?Can I cancel my scores
You are given the option of canceling your scores at the end of your test session. You cannot cancel scores for individual sections of the test
? Can I reinstate my canceled scores
Yes, you can reinstate your scores if your request is received at ETS within 60 days of your test date, for a fee of US$20, using the Reinstatement Request Form (PDF). Reinstated scores will be reported online within 3 weeks after we receive your request and payment. Your scores will be posted online and will then be sent to your score recipients (and to you if you requested a paper copy of your score report before you took the test). Note: This applies only to scores that were canceled by the test taker. Scores canceled by ETS cannot be reinstated
?Can I request a score review of my Speaking and/or Writing responses
Yes, you can request a score review up to 30 days after your test date. Note: Your scores cannot be reviewed if you have already requested that score reports be sent to an institution or agency. You can request a review of either the Speaking or the Writing section (US$80 each), or you can request a review of both the Speaking and Writing sections (US$160). Complete the Score Review Request Form (PDF) and send it with the required fee to the address on the form. If you are paying by credit/debit card, you can fax the form. The results will be available approximately 3 weeks after we receive your request and payment
?Who do I contact if I have questions about my score report
Email: toefl@ets.org Phone: +1-609-771-7100 (outside the United States and Canada) or 1-877-863-3546 (United States and Canada) September–May: Monday–Friday, 8 a.m.–7:45 p.m. U.S. Eastern Time, except for U.S. holidays June–August: Monday–Friday, 8 a.m.–5:45 p.m. U.S. Eastern Time, except for U.S. holidays Phones are busiest on Mondays
After the Test
?What if my test is rescheduled or there is a problem at the test center
If your test administration is canceled before you test, or your test cannot be scored or your scores are canceled due to a testing irregularity, you can select a different test date and you will not be charged the rescheduling fee. If you arrive at the test center and find out that the test administration has been canceled by ETS, you can reschedule your test at no charge or receive a full refund of your test fee. If ETS cancels a test administration or cancels scores after you test, and you have incurred travel costs to get to the test center, you may be eligible for a refund of reasonable and documented travel expenses for yourself only within 30 days of your original test date. Refunds are in U.S. dollars. For more information on reimbursement, see Testing Policies
?If I experience technical problems at the test center, can I ask that my test be rescheduled
In rare instances, technical problems may require late starts and/or rescheduling of the test. If such an event at the test center makes it necessary for you to cancel your test session, or if it is later determined that your scores could not be reported, you can choose to take the test again for free or receive a full refund of the original test fee
?What if I observe questionable or unacceptable behavior at the test center
Please contact us as soon as possible to report any observed behavior that may lead to an invalid score — for example, someone copying from another test taker, taking a test or part of a test for someone else, having access to test questions or answers before the test, or using notes or unauthorized aids. All information is held in strictest confidence. Email: reportcheating@toefl.org Phone: 1-800-353-8570 (United States and Canada) or +1-609-406-5430 (all other locations)
?Does ETS ever cancel scores
ETS may cancel scores for administrative errors (for example, improper timing, improper seating, defective materials and defective equipment), natural disasters or other emergencies, improper access to test content, identification discrepancies, misconduct, plagiarism and inconsistent performance across different parts of the test. If your scores are canceled after they have already been reported, ETS will send a copy of your cancellation letter to any institution or agency that has received your scores